You can find Keramikos Kitchen at Home & Garden Shows / Interior Design Shows across the country demonstrating the use and health benefits of ceramic knives. We pride ourselves in bringing you the best quality products at the best prices. Our exceptional customer service and Buy-Back Guarantee ensures that you will be satisfied with your purchase for years to come.
Customer referrals and customer satisfaction are large parts of our success – and that’s why all Keramikos Kitchen knives come with a 1 year buy back guarantee. No questions asked! We trust that you will find our web site a pleasure to browse and welcome any comments you may have.
Policies & Customer Service
We take customer service very seriously at Keramikos Kitchen. We appreciate your business and will do whatever we can to ensure you have a great shopping experience on our online store or in person with us at one of the many Home Show events we participate in. Our policies were developed as an extension of our commitment to customer service. If you have any questions, please contact us.
Canada– All Canadian orders are shipped via UPS. Shipping rates are calculated directly by UPS during the shopping cart checkout process.
United States- All USA orders are shipped via UPS. Shipping rates are calculated directly by UPS during the shopping cart checkout process.
Other Countries– We do not currently accept orders from outside of Canada or the USA through our website. We will ship some international orders to select countries. If you would like to order from a country outside of Canada or the USA, please email us at [email protected] for ordering and shipping information.
Tracking Number – A tracking number will be emailed to you once the item has been shipped. If you do not receive a tracking number within 3 business days of purchase, please email us at [email protected] with your full name and order number.
In-stock items are shipped within 3 business day unless otherwise specified. You will be notified by e-mail if your purchase will not be shipped within 3 business days. Please note: Customized services may delay the shipping process.
We take pride in our reputation for selling top quality products and providing excellent value. We offer an unbeatable Warranty, Service and Refund Policy.
1 Year Buy-Back Guarantee– We know you will love your new Keramikos Kitchen ceramic knives so much that if you want to return your knives for any reason within the first year we will refund your purchase price, less shipping and handling. Just ship the knives back to our warehouse address – be sure to include your full first and last name and contact information when returning the knives. You will be responsible for the return shipping cost. Cost for shipping knives back to you is covered by us.
Lifetime Unconditional Warranty– If anything should ever happen to your new ceramic knives like chipping or breaking, just ship them back to our warehouse for repair or replacement – be sure to include your full first and last name and contact information when returning the knives. You will be responsible for the shipping cost to us. We will cover the cost to return the knives back to you.
Lifetime Free Sharpening Service– Your ceramic knives should hold their edge for at least 5 years when you buy them. If you ever feel that your knives are not as sharp as the day you bought them, just ship them to our warehouse for complementary sharpening – be sure to include your first and last name and contact information when sending us knives for sharpening service. You will be responsible for the shipping cost to us. We cover the cost to return the knives back to you.
NOTE: We only sharpen Keramikos Kitchen ceramic knives. We do not offer sharpening service for non-Keramikos Kitchen ceramic knives. Most reputable manufactures of ceramic knives offer some sort of sharpening service – please contact your ceramic knife manufacturer directly for sharpening information.
If any items shipped from our warehouse arrive damaged, we will pay for the return shipping and to re-send a new item. If that item is no longer in stock we will refund your money. All items are inspected at our warehouse prior to shipping. Please let us know within 7 days if your shipment arrives damaged at [email protected].
Personalized items cannot be returned and may only be exchanged.
SHIP TO INFO:
Keramikos Kitchen Canada
114-2455 Dollarton Highway
North Vancouver, BC V7H 0A2
Keramikos Kitchen U.S.A
925 Boblett Street
Blaine, WA 98231
We value and respect your privacy. Any information provided is used exclusively by Keramikos Kitchen for order fulfilment, marketing and statistical purposes. Your information will not be shared with any other company or organization. When you place an order, we collect your billing and shipping information along with other information needed to process your order. Your credit card information is processed by a PCI compliant transaction processor and is never stored at Keramikos Kitchen. This information will only be used to process orders, and if necessary, to contact you regarding the status of your orders. We do not share any of our customer information with other companies or organizations. If you have concerns about your privacy in regards to this website, please contact us at [email protected] with your questions.